Customer Support Advisor Ref VN762

About the Role  
We provide first line support and strive to deliver excellent customer service to our Consumer and Corporate customers, handling inbound calls and online enquiries.

The role responsibilities will include:-  
- Handling inbound and outbound customer interactions to a high standard, providing support and advice on technical issues, requests for service and general customer queries
- Taking ownership and record customer interactions, seeing through to resolution or escalating as appropriate
- Being a champion for promoting excellent customer service and for reducing customer effort
- Consistently striving to deliver the best customer experience possible, ensuring customers are regularly communicated with throughout the order and/or fault process
- Striving to ensure call answering and case management targets are met
- Handling non-contact tasks that arise from customer contact as directed by their Team Manager
- Contributing to maintaining a high, industry standard, working environment that achieves the best possible results in performance
- Being an ambassador for Manx Telecom’s, actively promoting our products and services
- Actively supporting company policy and best practice in the area of security with particular emphasis on the protection of sensitive information and compliance (GDPR)
- Positively contribute to the wider objectives of Manx Telecom business plans and our company values

Ideal Candidate Characteristics  
- A positive and cheerful can do attitude
- Eager and quick to learn
- Personable with strong communication and relationship building capabilities across all levels
- Good administration skills
- Collaborative and supportive team member
- Enjoys a challenge and can work well and remain calm under pressure
- Honest and reliable
- Smart appearance

Experience  
- Must have a passion for delivering excellent customer service, always putting the customer first and striving for first contact resolution
- Fantastic verbal and written communication skills with a desire to produce accurate work to a high standard
- Friendly telephone manner and good listening skills with the ability to show empathy
- The ability to adapt quickly to change in a fast paced environment
- Excellent organisational and administrative skills
- Methodical and logical approach, relishing getting to the bottom of a problem
- Great at building rapport
- Experience of working in an environment where being punctual is crucial
- Enjoy working in a team and contributing to team targets
- A completer-finisher with excellent collaboration skills
- Focused and determined to deliver best possible outcomes
- Experience of working in a technical role or an interest in technology

Email your CV and covering letter using the Apply Now button below.

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Salary & benefits

To be advised

Hours

Full Time