About the role:
We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Executive. The ideal candidate will possess excellent communication skills, a friendly and professional demeanour, and a passion for providing exceptional customer service. As a member of the Customer Services Team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong multitasking abilities and the ability to thrive in a fast-paced environment.
Responsibilities include, but are not limited to:
- Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
- Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
- Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
- Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
- Escalating issues where appropriate to the Customer Services Manager
- Ensuring that all customers experience an exceptional level of service
Key skills/attributes:
- Excellent communication skills on all levels
- Ability to work on own initiative as well as part of a team
- Sound numerical skills
- Sense of urgency and the ability to work in a fast-paced office environment
- Deadline focused with ability to prioritise tasks
- Flexible and multi-tasking ability to produce results
- Excellent knowledge of Microsoft Office, especially Microsoft Excel
When you apply for the role please remember to let the employer know you found the vacancy using justthejob.im. If you are successful with your application, please let us know at Just the Job and we will give you an exclusive backpack and travel mug. Good luck!
Depending on experience
Shift work - 39 hours pw
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