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Customer Service Advisor - Business Development Centre

We are currently recruiting for a Customer Service Advisor / Business Development Centre Operative at Van Mossel Jacksons. This is a fast-paced, phone-focused role where you’ll play a key part in delivering excellent service to our customers.

📞 About the Role:  This role is predominantly phone-based and ideal for someone who is confident on the phone and thrives in a busy customer service or call centre environment. You'll handle a high volume of inbound and outbound calls, supporting customers with service bookings and general enquiries.

🔧 Key Responsibilities:
- Answer inbound calls from customers to arrange service bookings.
- Make outbound calls to follow up and secure additional bookings.
- Respond to customer enquiries via email and live web chat.
- Update and maintain accurate customer records in the database.
- Provide clear and helpful information about our products and services.
- Route calls to relevant departments and follow up as needed.
- Recognise and escalate urgent or priority issues promptly.
- Identify and report customer complaints appropriately.

🎓 Skills & Experience:  
- Proficiency in using computers and relevant applications.
- Previous call centre or phone-based customer service experience is beneficial, but not essential – full training will be provided.
- Excellent spoken communication with a confident, clear telephone manner.
- Strong data entry and admin skills.
- Comfortable managing multiple systems and tasks at once.

✅ Key Competencies:  
- Confident verbal and written communication.
- Strong listening and negotiation skills.
- Ability to identify issues and escalate when needed.
- High attention to detail and organisational ability.
- Resilience, adaptability, and a positive attitude.
- Team player with good energy and stress tolerance.

🕒 Working Hours & Benefits:
- Full-time: Monday to Friday, 8:00am – 5:00pm (1 hour lunch)
- Flexibility may be required depending on business needs.
- Company benefits available after successful completion of probation.

Interested?  To apply or for more information, please contact the recruitment team using the APPLY NOW button below

Salary & benefits

Depends on Experience

Hours

Full-Time - 40 Hours