Administrative Assistant - Community Dental Service - LTC - MXC-023201
Job Purpose: Provide reception and administrative support for the Community Dental Service, acting as the main contact between patients, dentists and the wider team, and managing appointments, queries, referrals and related clinic administration.
Duties
-Oversee reception and be the first point of contact for patients, dentists and the dental team.
- Manage the appointment system (including emergencies and cancellations) and send text reminders.
- Handle queries by phone, email and face-to-face; monitor shared email and fax inboxes.
- Process monthly dental claims not accepted by NHSBSA; ensure PRIOM forms are completed; update patient charges and order stationery when required.
- Check laboratory delivery notes against invoices; match invoices to work received and raise purchase orders.
- Compile data reports and background mapping using dental software; complete monthly checks of open courses of treatment for each dentist.
- Track and follow up referrals (e.g., special care, oral surgery) as requested by the Practice Manager.
- Collate complaint data in line with procedures; keep mandatory training up to date and take part in performance reviews.
Essential Skills
- Strong organisational skills.
- Analytical, methodical approach to administration.
- Proficient in Microsoft Word and Excel.
- High accuracy and attention to detail.
- Able to work under pressure and meet strict deadlines.
- Flexible and able to adapt to changing priorities.
- Resilient, reliable and committed to delivering quality services (aligned to Manx Care CARE values).
- Maintains confidentiality and acts with integrity.
- Excellent interpersonal skills; respectful and professional with colleagues, patients and contractors.
- Innovative and proactive; solution-oriented with the tenacity to resolve problems.
- Satisfactory Police Check.
Desirable skills
- 5 GCSEs at grade C/4 or above, including English and Mathematics.
- Experience/knowledge of dental services.
- Experience working with financial data.
- Experience working with data/spreadsheets.
- Customer service experience, including handling complaints.
- Isle of Man Worker.
This is a limited term contract - 12 months
A more detailed job description can be viewed by clicking here
Please send your CV and covering email using the APPLY NOW button below.
Salary & benefits
£23,841 - £26,286
Hours
Full Time - 37 Hours